UNIFORM & LINEN ROOM ATTENDANT

NOW HIRING – UNIFORM & LINEN ROOM ATTENDANT (制服及布草服務員)

 

Company: Kowloon Shangri-La, Hong Kong

 

Department: Housekeeping – Uniform & Linen Services

 

Position: Uniform & Linen Room Attendant

 

Employment Type: Full-Time

 

Work Location: 64 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong

 

Monthly Salary: HK$18,000

 

About Kowloon Shangri-La, Hong Kong

 

Kowloon Shangri-La, Hong Kong is one of Hong Kong’s leading luxury hotels, renowned for delivering exceptional hospitality, outstanding guest experiences, and world-class service. The hotel is committed to maintaining the highest operational standards while providing a professional, respectful, and supportive workplace for employees from diverse backgrounds.

 

To support the continued growth of our housekeeping operations, we are seeking dedicated and motivated individuals to join our team as Uniform & Linen Room Attendant. This position is ideal for applicants who enjoy working in an organized environment, value teamwork, and are committed to maintaining excellent standards of cleanliness, efficiency, and professionalism.

 

Whether you have previous hotel experience or are beginning your career in the hospitality industry, comprehensive on-the-job training will be provided. We welcome hardworking individuals who are eager to learn, develop new skills, and build a long-term career within an internationally recognized luxury hotel group.

 

 

 

Position Summary

 

The Uniform & Linen Room Attendant plays a vital role in supporting the daily operations of the Housekeeping Department. This position is responsible for ensuring that hotel uniforms and linen items are received, inspected, sorted, stored, distributed, and maintained according to hotel quality standards.

 

The successful candidate will work closely with the Housekeeping Department, Laundry Department, Food and Beverage Department, Front Office, Engineering, and other operational teams to ensure an adequate supply of clean uniforms and linen is always available. Maintaining inventory accuracy, cleanliness, and organization is an essential part of this role.

 

Every uniform issued and every linen item prepared contributes directly to the guest experience. Clean and professionally maintained uniforms reflect the hotel’s commitment to excellence, while properly managed linen supports the comfort and satisfaction of every guest staying at the hotel.

 

 

 

Key Responsibilities

 

The successful candidate will perform a wide range of operational duties, including but not limited to the following:

 

– Receive clean uniforms, towels, bed sheets, pillowcases, blankets, bathrobes, tablecloths, napkins, curtains, and other hotel linen from the Laundry Department.

– Sort uniforms according to department, employee identification number, garment type, and size.

– Organize and store uniforms in designated storage areas to ensure easy retrieval and efficient daily operations.

– Prepare employee uniforms before scheduled working shifts.

– Issue uniforms to hotel employees while maintaining accurate issuance records.

– Receive returned uniforms and inspect them before sending them for laundering.

– Count and record all incoming and outgoing linen items.

– Maintain accurate inventory records using hotel procedures and inventory systems.

– Monitor stock levels and immediately report shortages or damaged items to supervisors.

– Inspect uniforms and linen carefully for stains, tears, missing buttons, fading, shrinkage, excessive wear, or other defects.

– Separate damaged uniforms and linen for repair, alteration, replacement, or disposal according to company procedures.

– Coordinate daily with the Laundry Department to ensure timely processing of uniforms and linen.

– Ensure all clean uniforms and linen are folded, pressed, and presented according to hotel quality standards.

– Deliver linen and uniforms to guest floors, restaurants, banquet facilities, meeting rooms, executive lounges, spa facilities, fitness centres, housekeeping storage rooms, and other hotel departments.

– Collect soiled linen and uniforms from designated collection points throughout the hotel.

– Ensure all storage shelves, cabinets, racks, and workstations remain clean, organized, and properly labelled.

– Maintain strict cleanliness and hygiene standards throughout the Uniform & Linen Room.

– Assist with monthly, quarterly, and annual inventory counts.

– Prepare inventory reports when requested by supervisors.

– Support housekeeping operations during periods of high occupancy, conferences, weddings, banquets, festive celebrations, and major hotel events.

– Assist newly hired employees by issuing complete uniform sets and explaining uniform exchange procedures.

– Ensure uniforms are stored according to hotel presentation standards.

– Handle employee uniform exchanges efficiently while maintaining accurate documentation.

– Operate linen carts, garment racks, and other housekeeping equipment safely.

– Follow proper lifting techniques when handling linen bags and uniform supplies.

– Comply with all hotel safety regulations and occupational health procedures.

– Follow fire safety, emergency response, and workplace security procedures.

– Report damaged equipment, missing inventory, unsafe conditions, or operational issues immediately.

– Maintain confidentiality regarding hotel operations, employee information, and internal procedures.

– Cooperate closely with supervisors and colleagues to achieve departmental objectives.

– Provide professional internal service to hotel employees from all departments.

– Participate in departmental meetings, operational briefings, and training sessions.

– Complete additional duties assigned by supervisors or management as operational requirements change.

 

 

 

Candidate Requirements

 

Applicants who meet the following qualifications are encouraged to apply:

 

– Applicants must be between 18 and 60 years of age.

– Candidates from all countries are welcome to submit applications.

– Previous hotel experience is welcome but not required.

– Complete training will be provided for successful candidates.

– High school education or equivalent is preferred but not mandatory.

– Able to communicate in basic English.

– Knowledge of Cantonese or Mandarin is considered an advantage but is not essential.

– Good interpersonal and communication skills.

– Strong organizational ability with attention to detail.

– Honest, trustworthy, and dependable.

– Positive work attitude and willingness to learn.

– Responsible and punctual.

– Able to follow instructions accurately.

– Able to work independently with minimal supervision.

– Able to work effectively as part of a multicultural team.

– Physically fit and capable of standing, walking, bending, reaching, pushing, pulling, lifting, and carrying linen and uniform supplies throughout the working day.

– Comfortable performing repetitive tasks while maintaining consistent quality.

– Able to maintain a professional appearance and grooming standard.

– Willing to work rotating shifts, weekends, public holidays, and overtime when operationally required.

– Committed to maintaining high standards of cleanliness, organization, and customer service.

 

 

 

Employee Benefits

 

Successful applicants will receive a competitive employment package, including:

 

– Monthly salary of HK$18,000.

– Stable full-time employment.

– Comprehensive orientation and structured training program.

– Professional coaching from experienced supervisors.

– Medical and healthcare benefits.

– Paid annual leave.

– Statutory holidays in accordance with Hong Kong labour regulations.

– Paid sick leave and other eligible leave entitlements.

– Staff meals provided during working hours.

– Hotel uniforms supplied by the company.

– Staff changing facilities.

– Employee discounts at participating Shangri-La hotels, restaurants, and selected services.

– Opportunities for internal promotion.

– Career development within the Shangri-La Group.

– Continuous learning and professional development programmes.

– Performance evaluation and career progression opportunities.

– Safe, professional, and multicultural working environment.

– Opportunity to gain valuable experience in an internationally recognized luxury hotel.

– Long-term employment opportunities for dedicated and high-performing employees.

 

 

 

Working Environment

 

Employees will work in a clean, professional, and well-organized environment where teamwork, mutual respect, and operational excellence are highly valued. The Uniform & Linen Room is an essential support function within the Housekeeping Department and contributes significantly to maintaining the hotel’s high standards.

 

Daily responsibilities involve close cooperation with colleagues from multiple departments. Employees are expected to demonstrate professionalism, reliability, attention to detail, and a strong commitment to maintaining operational efficiency.

 

The successful candidate will receive guidance from experienced supervisors and will have opportunities to learn hotel procedures, inventory management, housekeeping operations, and international hospitality standards.

 

 

 

Career Development

 

Kowloon Shangri-La, Hong Kong believes in developing talent from within the organization. Employees who demonstrate strong performance, dedication, and leadership potential may have opportunities for career advancement within the Housekeeping Department or other hotel divisions.

 

Training programmes are designed to help employees develop technical skills, improve operational knowledge, strengthen communication abilities, and prepare for future supervisory or management opportunities.

 

 

 

Why Join Kowloon Shangri-La, Hong Kong?

 

Joining Kowloon Shangri-La means becoming part of one of Asia’s most respected luxury hospitality brands. Our employees are the foundation of our success, and we are committed to creating a workplace where every team member is treated with dignity, respect, and fairness.

 

We strive to provide an environment that encourages continuous learning, teamwork, innovation, and professional growth. Every employee contributes to delivering exceptional guest experiences and maintaining the hotel’s reputation for excellence.

 

If you are responsible, hardworking, organized, and interested in building a rewarding career in the hospitality industry, we encourage you to apply and become part of our professional team.

 

 

 

How to Apply

 

Interested applicants are invited to contact the Talent Management & Acquisition Department using the information below.

 

Director, Talent Management & Acquisition (Hong Kong)

 

Kowloon Shangri-La, Hong Kong

 

64 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong

 

Telephone: (852) 2733 8920 / (852) 2733 8780

 

WhatsApp: (852) 5582 8849