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Support Services Assistant
Employer: FRENI Care and Attention Home
Reference No.: WMII
Career Opportunity
FRENI Care and Attention Home is currently seeking dedicated, reliable, and service-oriented individuals to join our organization as Support Services Assistants. We are committed to providing a safe, comfortable, clean, and caring environment for our residents while maintaining the highest standards of residential care and support services.
As a Support Services Assistant, you will become an important member of our operational team. Your contribution will help ensure that residents enjoy a pleasant living environment and that the daily operations of the care home continue to run efficiently. Every task, whether related to housekeeping, kitchen support, environmental hygiene, or general assistance, directly contributes to the well-being, safety, and comfort of our residents.
We welcome applicants who are responsible, hardworking, eager to learn, and committed to maintaining high standards of cleanliness and service quality. Whether you already have relevant working experience or are looking to begin a long-term career in residential care services, we encourage you to submit your application.
About FRENI Care and Attention Home
FRENI Care and Attention Home provides professional residential care services with a strong commitment to creating a respectful, caring, and supportive environment for every resident. Our organization believes that excellent care extends beyond medical and nursing services. A clean environment, nutritious meals, organized facilities, and efficient operational support all play an essential role in improving residents’ quality of life.
Our employees come from diverse professional backgrounds and work together with one common goal: providing safe, efficient, and compassionate services every day. We value teamwork, integrity, accountability, professionalism, and continuous improvement, and we believe every employee contributes to the success of our organization.
Position Overview
The Support Services Assistant is responsible for supporting the daily operational activities of the care home. This role involves performing a wide range of housekeeping, kitchen, sanitation, environmental hygiene, outdoor errands, and general support duties to ensure the facility remains clean, organized, and safe for residents, visitors, and employees.
The successful candidate will work closely with supervisors and colleagues across different departments to maintain smooth day-to-day operations. This position requires attention to detail, a strong sense of responsibility, physical fitness, and the ability to perform assigned duties efficiently while following established procedures and safety guidelines.
This is a full-time position requiring flexibility to work rotating shifts according to operational needs.
Main Responsibilities
The successful applicant will be responsible for performing a wide range of duties, including but not limited to the following:
Housekeeping and Environmental Hygiene
– Perform daily cleaning of resident rooms, nursing stations, offices, treatment rooms, kitchens, dining areas, activity rooms, washrooms, corridors, elevators, staircases, storage areas, and all common facilities.
– Sweep, mop, vacuum, dust, polish, sanitize, and disinfect designated work areas according to organizational cleaning schedules.
– Maintain cleanliness of furniture, windows, doors, walls, equipment, and other facility fixtures.
– Ensure all assigned areas remain clean, tidy, and hygienic throughout each work shift.
– Collect, sort, and dispose of general waste in accordance with environmental hygiene procedures.
– Replace waste bags and maintain cleanliness of refuse collection areas.
– Refill soap dispensers, paper towels, tissue products, and cleaning supplies whenever necessary.
– Report damaged equipment, maintenance issues, or potential safety hazards promptly to supervisors.
– Follow infection prevention and environmental hygiene protocols at all times.
Kitchen Support Duties
– Assist kitchen personnel in preparing ingredients for breakfast, lunch, dinner, and special dietary meals.
– Wash, peel, cut, and organize vegetables, fruits, and other food ingredients.
– Prepare basic food items according to instructions from kitchen supervisors.
– Assist in serving meals to residents according to established procedures.
– Wash dishes, utensils, trays, cookware, and kitchen equipment.
– Clean kitchen workstations before, during, and after meal preparation.
– Assist with receiving food deliveries and storing supplies correctly.
– Monitor cleanliness of refrigerators, storage rooms, and food preparation areas.
– Follow food hygiene regulations and safe food handling procedures.
Laundry and Linen Services
– Collect used linen, uniforms, towels, blankets, and other washable items.
– Sort laundry according to organizational procedures.
– Operate laundry equipment when assigned.
– Fold and distribute clean linen to appropriate departments.
– Maintain cleanliness of laundry work areas.
– Report damaged linen or laundry equipment when necessary.
General Operational Support
– Assist with transporting supplies, equipment, and materials between departments.
– Move furniture and equipment during maintenance, cleaning, or special activities.
– Prepare meeting rooms, activity areas, and dining spaces before scheduled events.
– Assist with inventory organization and storage management.
– Support other departments whenever operational assistance is required.
– Perform additional duties assigned by supervisors based on operational needs.
Outdoor Duties
– Deliver and collect documents from designated locations.
– Purchase operational supplies when assigned.
– Collect parcels, equipment, or materials from suppliers.
– Support logistics arrangements outside the care home.
– Complete assigned outdoor tasks efficiently and responsibly.
Candidate Requirements
Applicants should meet the following qualifications:
– Primary school education or above.
– Able to read and write Chinese.
– Previous working experience in cleaning, housekeeping, kitchen operations, hospitality, healthcare support, or facility management is an advantage but not essential.
– Responsible and trustworthy.
– Honest with a positive attitude.
– Good communication and interpersonal skills.
– Willing to learn new skills and follow instructions carefully.
– Able to work independently as well as collaboratively within a team environment.
– Physically fit and capable of performing manual duties throughout the workday.
– Able to stand, walk, bend, lift, and carry work-related materials when necessary.
– Good organizational skills and attention to detail.
– Committed to maintaining workplace cleanliness and hygiene standards.
– Willing to work rotating shifts, weekends, and public holidays according to operational requirements.
Working Schedule
– 45 working hours per week.
– Rotating shift schedule.
– Shift assignments are determined according to operational requirements.
– Employees may occasionally be required to work overtime depending on service needs.
– Meal and rest breaks will be arranged in accordance with company policy and Hong Kong employment regulations.
Salary and Benefits
The successful candidate will receive a comprehensive remuneration and benefits package, including:
– Monthly Salary: HK$17,200 – HK$18,595, depending on recognized relevant work experience.
– Discretionary Bonus: HK$15,000.
– One-year renewable employment contract.
– Medical benefits for employees.
– Medical benefits for eligible family members.
– Public holiday benefits.
– Paid annual leave in accordance with Hong Kong Employment Ordinance.
– Statutory holidays and other employment benefits.
– On-the-job orientation and training.
– Stable long-term employment opportunities.
– Safe and professional working environment.
– Equal employment opportunities based on qualifications and experience.
– Supportive management team and cooperative working culture.
– Opportunities to develop practical workplace skills and gain valuable experience within the residential care sector.
Why Join Our Team
Working at FRENI Care and Attention Home means becoming part of an organization that values professionalism, teamwork, compassion, and service excellence. Every employee, regardless of position, contributes to maintaining a comfortable and supportive environment where residents can enjoy dignity, safety, and quality care.
Support Services Assistants play an essential role in ensuring that the care home operates efficiently every day. Through your dedication and commitment, you will help create a clean, organized, and welcoming environment that supports both residents and healthcare professionals.
We recognize the importance of every employee’s contribution and strive to provide a respectful workplace where teamwork, mutual support, and continuous improvement are encouraged. Employees are provided with guidance, supervision, and opportunities to develop practical skills while building long-term employment within a stable organization.
If you are motivated by meaningful work, enjoy helping others, and are looking for stable full-time employment with competitive benefits, we encourage you to become part of our team.
Application Procedure
Interested applicants are invited to submit a detailed resume together with their expected salary.
Please clearly indicate:
– Position Applied: Support Services Assistant
– Reference No.: WMII
Application Channels
Fax: +852 2591 9223
WhatsApp (Applications Only): +852 9768 0767
Applications will be reviewed upon receipt. Shortlisted candidates will be contacted for interviews. The employer reserves the right to consider applications for other suitable vacancies within the organization if appropriate.
All personal information provided by applicants will be treated with the strictest confidence and used solely for recruitment and employment-related purposes. Personal data collected during the recruitment process will be handled in accordance with applicable privacy legislation and the employer’s internal data protection policies.
To apply for this job please visit hongkong.hcmou.com.